Our commitment

At Alpha Laptops, we stand behind every product we sell. If something isn't right, we will make it right — quickly and without unnecessary friction. This policy outlines your rights and our process.

1. Return window

We accept returns within 7 days of delivery. Items must be unused, in original sealed packaging, with all accessories, manuals, and warranty documents included.

 

2. Eligible return reasons

  • Product is damaged or physically defective upon arrival
  • Incorrect item delivered (different from order)
  • Product is Dead on Arrival (DOA) — does not power on
  • Significant undisclosed difference from the product listing

3. Non-returnable items

  • Opened or used products (change of mind)
  • Software licenses and digital products
  • Items with missing parts, accessories, or packaging
  • Products damaged due to customer mishandling

4. How to initiate a return

Contact us at support@alphalaptops.pk or on WhatsApp within the return window. Include your order number, description of the issue, and clear photos or an unboxing video. Our team will respond within 24 hours with return instructions.

 

5. Refund timeline

Once the returned item is received and inspected, approved refunds are processed within 3–5 business days to your original payment method — bank transfer, JazzCash, or EasyPaisa. In-store cash refunds are issued immediately upon inspection.

6. Return shipping

For defective or incorrectly sent items, return shipping is fully covered by Alpha Laptops. For all other approved returns, the customer is responsible for return shipping costs. We recommend a tracked courier service.

7. Warranty claims

For issues arising after the 7-day return window, the manufacturer's warranty applies. Alpha Laptops will assist you in filing and following up on warranty claims at authorized service centers.

Have a return or issue?

Contact us on WhatsApp or email — we respond within hours.

Get help